Salesforce Fundamentals

Learn how to use and manage World's #1 CRM!


Mondays, 16:00 - 18:00
Wednesdays, 18:30 - 20:30



Learn how to use and manage Salesforce to help companies and organizations manage their customers.


1. Introduction

2. Data Access and Security

3. User Management and Troubleshooting

4. Salesforce Everyday

5. Customize Salesforce

6. Automate Business Processes

7. Data Management

8. Report on Your Data

9. Using Reporting Data

10. Extending Salesforce

11. Wrap-up and Superbadge

Check out the trailmix we are going along!


  • Salesforce is the world's customer relationship management system number one!

  • There are many job opportunities with Salesforce

  • You can achieve qualifications through self-study


After this course:

  1. You have a basic understanding of Salesforce CRM system.

  2. You are prepared to start learning for the Salesforce Administrator Certificate.

  3. You can study several qualifications in the Salesforce Trailhead.


Entry requirements:

  • Fluent in English

  • Self-study experienced

  • Interested in CRM systems

  • Time commitment at least 8 hours a week (classes + self-study)

  • Register on Trailhead and complete this trailmix

Desirable: Business background (at least 3 years of professional experience)



  • Go on and prepare for the Salesforce Administrator (ADM201 or ADX201) - your 1st Salesforce Certificate

  • Start an internship with your new Salesforce skills!

See what a Salesforce Administrator does in the daily business life!